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Helabet's Privacy Policy — Your data is safe with us

It is our responsibility to clearly explain how your personal information is collected, used, and protected on Helabet. Read this Privacy Policy to understand your rights.

Last Updated: January 2026

Our Commitment

Your data is never sold to third parties
All data is secured with SSL encryption
No data is collected beyond what is necessary
You have the right to have your data deleted
SSL secured
Data Is Never Sold
Encrypted storage
Transparent Policy
24/7 Support
Key Points

Core Pillars of the Privacy Policy

The six core principles Helabet follows to protect your personal information.

Minimal Data Collection

Helabet collects only the data strictly necessary to provide its services. No excessive or irrelevant information is requested.

Advanced Encryption

All your personal and financial information is protected with 256-bit SSL encryption, ensuring the highest level of security during data transmission.

User Controls

You have full rights to view, correct, or delete your own data at any time — simply contact our support team to make a request.

Never Sold to Third Parties

Helabet never sells your personal data or shares it with advertisers. Your information is used solely to improve Helabet's services.

Cookie transparency

Helabet is transparent about which cookies it uses and why. You also have the option to disable non-essential cookies.

Defined data retention periods

Your data is not kept longer than necessary. Once an account is closed, information is deleted in accordance with applicable legal requirements.

Table of Contents

1Introduction

Helabet (helabet.click) is a trusted online Sports Betting and gaming platform in Bangladesh. We believe your personal privacy is a fundamental right. This Privacy Policy ("Policy") governs the collection, use, and protection of information between Helabet and its users.

This policy applies whenever you use the Helabet website or app, register an account, or use our services. Helabet's privacy policy is built in accordance with international data protection standards. Continued use of the platform constitutes your acceptance of this policy.

Transparency is at the heart of Helabet's privacy policy. We want you to know exactly how your data is being used. There are no hidden practices — everything is stated clearly on this page.

In brief: Your data is used solely to provide our services — it is never sold or misused. Your privacy is our top priority at Helabet.

2What information is collected

Helabet only collects information that is strictly necessary. No excessive or irrelevant data is requested. The categories of information collected are detailed below.

A) Information provided directly by you

Information you provide directly includes:

  • Full name and date of birth (for age verification)
  • Mobile number and email address
  • Address (collected during KYC verification)
  • National ID or passport details (for KYC)
  • Payment information (mobile banking number, bank account details)
  • Information provided when contacting support

B) Automatically collected information

Some information is collected automatically while you use the platform:

Data type What We Collect Why It's Needed
Device Information Device type, OS, browser Platform Optimization
IP Address IP address at login Security & Geo-Verification
Usage History Page visits, clicks, session duration Service Improvement
Transaction history Bet, deposit, and withdrawal records Financial Security & Dispute Resolution
Cookie data Preferences, login status User convenience
Please note: Helabet never stores your password — only an encrypted hash is kept. Full payment card details are also never stored on Helabet's servers.

3How your data is used

Helabet uses your data only for specific, legitimate purposes. It is never used beyond those purposes. All purposes are clearly outlined below.

  • Account management: For registration, login, password reset, and account verification.
  • Service Delivery: To process bets, gaming activity, payments, and withdrawals.
  • KYC and age verification: To meet legal requirements and verify that users are 18+.
  • Security assurance: To prevent fraud, money laundering, and account hacking.
  • Customer support: To respond accurately to your questions and complaints.
  • Promotions & Offers: To send you relevant offers based on your preferences (you may opt out at any time).
  • Service Improvement: To improve platform performance and enhance the user experience.
  • Legal obligations: To comply with regulatory authority guidelines.
Marketing communications: If you no longer wish to receive promotional emails or SMS from Helabet, you can opt out at any time via your account settings or by contacting support.

4Data Sharing Policy

Helabet does not sell your personal data. However, limited information may be shared with trusted partners in specific circumstances.

Who your data may be shared with

  • Payment providers: Necessary information is shared with bKash, Nagad, Rocket, and similar providers to process transactions.
  • Game providers: Limited data is shared with licensed game providers solely for the operation of casino games.
  • KYC Service Provider: With certified KYC partners for identity verification.
  • Legal authorities: Required data may be disclosed upon receipt of a valid order from a court or regulatory authority.
  • Cloud Services: Data may be stored in encrypted form on cloud services for secure storage.

All third parties listed above are bound by confidentiality agreements with Helabet and are prohibited from using your data for their own purposes.

Important: Helabet does not sell, rent, or transfer your data to any advertisers, data brokers, or unrelated third parties.

6Data security measures

Helabet has implemented industry-standard technical and organizational measures to protect your data. The following steps are taken to ensure security.

  • TLS/SSL Encryption: All data transmissions are secured with 256-bit encryption.
  • Firewall Protection: Advanced firewall and intrusion detection systems are active.
  • Access controls: Only authorized personnel have access to specific data.
  • Regular Security Audits: Regular security audits are conducted by independent third-party experts.
  • Two-factor authentication (2FA): Add an extra layer of security to your account.
  • Data Backup: Encrypted backups are maintained regularly to prevent data loss.
Your Role: Beyond our technical safeguards, you should also stay vigilant — use a strong password, enable 2FA, and never share your login credentials with anyone.

7Data Retention Period

Helabet does not retain your data indefinitely. A specific retention period is defined for each type of data.

  • Account Information: For as long as your account is active, and up to 5 years after closure.
  • Transaction Records: 5–7 years in accordance with financial regulatory requirements.
  • KYC Documents: Up to 5 years after verification, as required by law.
  • Support contact: Up to 2 years.
  • Anonymous Analytics Data: Indefinitely (as it is not personally identifiable).

Once the specified retention period ends, your data is securely deleted or anonymized.

8Your Data Rights

As a Helabet user, you have several important rights over your own personal data.

Right to Access

You have the right to request access to the information we hold about you.

Right to Rectification

You may request corrections to any inaccurate information.

Right to Erasure

You may request deletion of your data under certain conditions.

Right to Restrict Processing

You may request restricted processing of your data under certain circumstances.

Right to Data Portability

You may request a download of your personal data.

Right to object

You can opt out of marketing communications at any time.

To exercise any of these rights, support@helabet.clickEmail us and we will typically respond within 30 business days. In some cases, legal obligations may prevent us from fulfilling certain requests — you will be informed of the reason if so.

9Protection of Minors

Helabet strictly does not provide services to anyone under the age of 18. Age is verified at registration and proof of age is required during the KYC process.

  • Providing your date of birth at registration is mandatory.
  • Age verification documents are checked during the KYC process.
  • In cases of suspected misuse, accounts are temporarily suspended and re-verified.
  • If it is found that a minor has opened an account, the account will be terminated immediately.
For Parents: If your child has accidentally registered on Helabet, please support@helabet.click. We will act promptly.

10Changes to the Privacy Policy

Helabet may update this Privacy Policy when necessary. If significant changes are made, you will be notified by email or via a notice on the platform.

  • The "Last Updated" date will always be displayed at the top of the page.
  • For major changes, at least 7 days' notice will be given in advance.
  • Continued use of the platform after any changes will be considered acceptance of the updated policy.
  • If you do not agree with the updated policy, you may request to close your account.

11Contact Us

For any questions, requests, or complaints regarding this Privacy Policy, please get in touch with us.

Response Time

Within 30 business days

Responsible Gaming: Alongside privacy, we are committed to responsible gaming. To learn more, visit our Responsible Gaming Visit the page.

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